Butter Depot

FAQs

Our ethical promise to you is that we will never test on animals or knowingly purchase from suppliers that allow such acts of cruelty. We are 100% committed to offering a natural, vegan friendly, sustainably sourced and cruelty free product. 

Payment

We accept PayPal and US based credit cards - Visa, Mastercard, Discover and American Express.

Shipping

We strive to ship within 14 business days of receiving your order excluding weekends and holidays. Our typical turn around time is 5-7 business days. We do offer rush shipping options. Every jar is handmade in small batches and labeled in house.

We exclusively ship via USPS to the lower 48 US Domestic states and Canada. We provide tracking numbers for all orders placed. Please note it will be sent to the email used when the order was placed on the website. Be sure to check your email's spam or junk folder and add hello@butterdepot.com to your contacts list.

Please allow up to 24-36 hours for your parcel to show movement after the tracking number is issued from our system.

We do offer shipping to PO Boxes, APO/FPO and US based courier forwarding services.

We offer free standard shipping (2-5 business days) for US orders over $100.

US Wholesale orders qualify for free shipping over $125.

SUMMER SHIPPING (APPLIES JUNE-OCTOBER)

During the Summer months it can reach 115 degrees Fahrenheit in Arizona, orders will be shipped Tuesday thru Thursday only.  This is applicable between the months of June to September. Please be advised that orders need to be shipped to an address where they will be retrieved immediately. Do not leave your packages on your doorstep, inside hot motor vehicles or mailboxes.  We assume no responsible for melting issues and orders will not be replaced.  Butters can be whipped again if melting does occur or placed into a refrigerator.  Melting does not negatively impact the properties of the butter.

Samples

You can purchase 2 oz samples by clicking here.

Refunds

All refunds are processed on a case by case basis and required to be submitted within 2 business days of receiving your order. You may email us via our contact us form.

Press/ Product Reviews

We are always open to collaborating, please send a message with your blog/website, social channels and collaboration specifics via our contact us form.

 

Have additional questions? We can always be reached via hello@butterdepot.com